Delicate Love™

I’m from Wisconsin and now live out of state. I had placed an order online with the Flower Company for a very sensitive and special flower delivery on Sunday. Shortly after placing my order, I received a phone call from Douglas . He explained that he didn’t have the flowers on hand (they had been very busy and had run out of the tulips) that I had ordered. But that he could get them for delivery on Monday and would that would be ok? I then explained that it had to be Sunday. Because, this is for a dear friend who recently lost his wife. And that Sundays had been “their day”. So this was when he missed her the most. Therefore, a Monday delivery was missing the reason I was sending them. I then asked him to read the card was sending. This would reveal why it was those flowers, and those colors that I needed for the arrangement. (I was overcome by emotion and he very empathetic.) He then said, he completely understood and asked me to hold. He came back on the line to inform me that he had called his other shop. They had the flowers, and in the colors I had wanted. He said, I’m sending my driver over now to pick up the flowers and that they would be delivered today (Sunday!). I was so grateful. Later that day I was still feeling anxious about the delivery and called back to ask Douglas if all gone well? (as I wasn’t sure my friend would be home at the time of delivery and wanted to make sure they could still be left at my friend’s home). Douglas said, the flowers were fresh and the arrangement turned out beautiful. And it was now in route and should be delivered at any moment. He then said, but let’s find out the details for you. And again asked, if would stay on the line. As I waited I could hear him calling his driver. He came back on the line and said great news! They were just delivered and your friend was home to personally receive the delivery!!! I again was overwhelmed with emotion. He said to me, we like to say, “We don’t deliver pizza we are here to deliver your feelings”. The Flower Co did exactly that AND so much more. Thank you !! You will be remembered! MsL

Super fast and efficient. The man i spoke with was super professional, courteous, and thoughtful. Also they have sunflowers which i havent been able to find many other local places. Highly recommend

Very helpful and friendly owner. Delivery was so fast and efficient. Flowers looked great! I would use them again!